Management of Ambulance Cases: A Significant Portion of Non-Emergency Calls
August 7, 2026
From January 2025 to June 2026, the Ambulance Call Center handled 128,178 cases, with 37.1% being non-emergency. The average monthly response time ranged between 9.67 and 10.82 minutes. Despite a 2.4% increase in incidents, response times weren't significantly affected. Simple transfers, or patient transports, accounted for nearly 40% of calls. The report indicates that scheduled non-emergency transfers limit the availability of ambulances for emergency situations.